Yes, just pay the fee for a refurbished feeder and let us know you want yours back. We have added a place on the order form to indicate that you want yours back after being refurbished.

The Tree Bird Feeder is made to sit on a 1" diameter pole. You could hang it but you would have to modify it to do so. When you get a pole for your Tree Bird Feeder make sure it is an outside diameter of 1". Some poles are labeled 1" but it is inside diameter so just make sure it is outside diameter 1". Usually 1" conduit works great and can be picked up at any lumber yard or hardware store at a pretty low price.

The Limb Feeder will not attract as wide a variety of birds as the Tree Bird Feeder. The Limb feeder only offers 3 methods of feeding while the TBF offers those three as well as 4 additional methods. The Limb Feeder is for the novice and the Tree Bird Feeder is for the more serious bird feeding enthusiast.

Just tighten it as snug as you can with your fingers. If it leaks around the plug you will know it is not tight enough. Once you fill it a few times you will get a feel of how snug it needs to be.

Yes, wash it with warm water. It is treated with exterior epoxy so it will clean very easily. We do not recommend immersing it in water. If using a brush make sure it is soft bristled as too much pressure with stiff bristles could remove the epoxy exterior.

First of all, make sure you are cleaning the plug well when cleaning the feeder. The nut can be loosened off to where it is fairly loose and treated with vegetable oil or non stick cooking spray. Once you put the oil or spray on the threads tighten and loosen the nut several times and it will loosen up and be much easier to turn. Be sure and keep the oil on the nut side of the plug and wash the plug with warm water after treating it. Use only vegetable oil or non-stick cooking spray. Do not use any petroleum based lubricant on the plug.

You do not need to push the tops all the way down into the nectar tube. Just push it in about 3/4 of the way. This will leave a little gap between the tube and the top, which will be fine and make it much easier to remove when cleaning the feeder.

If the tops are loose you can tighten the tabs by spreading them out with a pair of pliers, needle nose works best. If you prefer let me know and I can send you different nectar tops that will fight tighter.

Anytime a new feeder is introduced to an area with existing feeders it may take some time for the Hummingbirds to get comfortable with the new feeder. Give it some time. You can go to our Feeder Instructions Page and download the Hummingbird Training Document that will give you some very good tips that are usually successful at getting the hummingbirds to use a new feeder both stand alone or with well established feeders. Reference the Feeder Instructions Page.

Pull one of the nectar ports off and look inside the tube. You can also tilt the feeder to see if it runs out the nectar tube. Over time you good a pretty good feel of how long it is lasting and when it needs more nectar.

Yes, but it will be replaced with a refurbished feeder unless none are available or you pay the upgraded restocking fee.

Yes, but contact us first so we can make arrangements. to adjust shipping cost- chirp@treebirdfeeders.com or 660-973-6349.

The exterior of the feeder is stripped down and refurbished and all parts that need replaced are replaced. It actually looks like a new feeder after being refurbished. Our refurbished feeders will be sold as refurbished and also come with the lifetime feeder program.

Yes, but it would be cheaper for you to just order a new cup replacement from our website.

Yes, Use the code 18 followed by the first 3 letters of your last name. Owners of the older style feeders need to have them registered by June 30, 2019 to qualify.

Yes, we understand that each feeder is unique so just pay the fee for a refurbished feeder and let us know you want yours back. We have added a place on the order form to indicate that you want yours back after being refurbished.